Privacy Policy

1.Information we collect

2.How we use information

We use the information above to:

• Provide the service. This includes playing audiobooks, music, podcasts, radio and Vibes. It also includes keeping your library and progress in sync across devices, managing family plans, and delivering notifications you ask for.
• Run subscriptions and the free tier. We verify purchases with Apple, Google or Stripe and apply the correct plan. We also count free daily listening time.
• Search. Search runs on our own servers by default. What you type is matched against our catalog with keyword and meaning-based search, and it is not sent to any third party.
• AI answers, only with your consent. See AI answers and your consent below.
• Search queries are not kept. They are not stored in our database and are removed from our logs.
• Keep the community safe. Comments are reviewed automatically by AI moderation models, and people can report comments. Comments that break our rules may be hidden or removed.
• Personalize. We use your listening activity and likes to recommend content inside the app.
• Support, security and legal compliance. This includes answering your messages, preventing abuse and meeting our legal obligations.

We do not use your information for third-party advertising. We do not sell or “share” personal information for cross-context behavioral advertising.

3.Service providers we use

We use the service providers below to operate AI1st Radio. They process information on our behalf and only to provide their service to us.

We are based in the United Kingdom. Our servers are in the United States, and some providers are in other countries. When personal data is transferred out of the UK, we rely on an appropriate safeguard. This may be the UK Extension to the EU–US Data Privacy Framework (the “UK–US data bridge”), the European Commission’s Standard Contractual Clauses together with the UK Addendum, or the UK International Data Transfer Agreement.

We may also disclose information when the law requires it, to protect the rights and safety of our users or others, or in connection with a merger or acquisition. In the case of a merger or acquisition, we will give notice.

4.How long we keep information

5.Deleting your account and your choices

• Delete your account in the app. Go to Me › Account › Delete account. This permanently deletes the following, and cannot be undone:
  • your account
  • your library, likes, playlists, notes, bookmarks and saved Vibes
  • your comments
  • your family and child profiles
  • your purchase-to-account links
  If you used Sign in with Apple, we also revoke our access with Apple. Some data may stay in backups for up to 14 days before it is overwritten.
• Subscriptions are managed by the store you bought from, which is Apple, Google or Stripe. Deleting your account does not cancel a subscription with that store. Cancel it in your store account settings.
• Notifications can be turned off in the app or in your device settings.
• Apple Music personalization can be turned off at any time in Me › Settings.
• AI answers are off until you turn them on. You can turn them off again at any time in Settings.
• Diagnostics in feedback messages are optional.
• Delete your account without the app. If you no longer have the app or can’t sign in, request deletion at ai1st.fm/delete-account. We’ll email you to confirm it’s you before we delete anything.
• Requests by email. You can also contact us at privacy@ai1st.fm to access, correct, export or delete your information.

6.Your rights

Depending on where you live, you may have rights to:

• access, correct, delete or export your personal information
• object to or restrict certain processing
• withdraw consent

These rights include those under the UK GDPR and the Data Protection Act 2018, and the California Consumer Privacy Act as amended by the CPRA. We do not sell or share personal information, and we do not use sensitive personal information for purposes that require an opt-out.

You can exercise these rights in the app or by emailing privacy@ai1st.fm. We will not treat you differently for exercising them.

AI FIRST GLOBAL LTD is the data controller for the personal information described in this policy. AI FIRST GLOBAL LTD is registered with the UK Information Commissioner’s Office (ICO) under registration number ZC267012. If you have a concern, please contact us first at privacy@ai1st.fm. You also have the right to complain to the UK Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113. If you live outside the UK, you can also complain to the data protection authority where you live.

Under the UK GDPR, the legal bases we rely on are:

• performance of our contract with you, to provide the service
• legitimate interests, for security, abuse prevention and improving recommendations
• consent, for AI answers in search, notifications and Apple Music personalization
• legal obligations

7.Children

AI1st Radio Kids, and Kids mode in the standard app, are designed for children under 13. In the United States this follows the Children’s Online Privacy Protection Act (COPPA).

• The parent creates the profile. A parent or guardian creates a child profile from their own account in the standard app. The profile contains:
  • a nickname
  • an avatar chosen from our built-in set
  • the child’s birth month and year, which we use only to choose age-appropriate content
  We do not ask children for their name, email address, photos or location.
• Kids devices are paired by the parent. The parent scans a code on the child’s device, and the child’s listening progress and likes then sync to that profile.
• No ads, no social features. Children cannot post or see comments, receive promotional messages or make purchases in Kids experiences.
• No third-party AI for children. In Kids experiences, search is keyword and meaning-based search that runs entirely on our own servers. What a child types is never sent to any third-party AI provider, and there are no AI-written answers.
• Voice stays on the device. Voice input in Kids experiences works only with on-device speech recognition. A child’s voice is never sent to us or to any third party. See Section 1.5.
• Parental rights. A parent can review or delete a child profile and its data at any time from the parent account, or by contacting us.
• Teens. AI1st Radio Teens is intended for ages 13 and up. It shows age-appropriate content only. AI answers in Teens are available only after consent, the same as in the standard app. They follow stricter content rules, and each answer passes an automated safety review before it is shown. See AI answers and your consent.

If you believe a child has provided personal information to us in a way that does not follow this policy, contact us and we will delete it.

8.Security

We use encryption in transit (HTTPS) for all connections. Our database is encrypted at rest. Access to production systems is restricted. No system is perfectly secure, but we work to protect your information and will notify you and the authorities of a breach as the law requires.

9.Changes to this policy

We will post any changes on this page and update the effective date. If the changes are significant, we will also notify you in the app.

This policy is available in English and in Canadian French. If you live in Quebec, the French version prevails if the two versions differ. Everywhere else, the English version prevails.

10.Contact

Our Privacy Officer is responsible for protecting personal information, including as the person in charge of the protection of personal information under Quebec’s Act respecting the protection of personal information in the private sector. Contact: Privacy Officer, privacy@ai1st.fm.